Frequently Asked Questions

Compare the external dimensions, capacity and empty weight listed on the product page. Choose a size that suits your packing needs and check your airline’s current baggage allowance before travelling.

Cabin baggage rules vary by airline and ticket type. Compare your selected suitcase’s external dimensions and weight with the allowance for your journey.

Check the set’s product description and specification table for the included sizes, dimensions and features. Select the colour you want before adding the set to your basket.

Our current shipping policy covers deliveries within the European Union. See the shipping policy for destinations, delivery estimates and charges.

Orders are normally processed within 1–3 business days after payment confirmation. The current shipping policy lists estimated delivery times of 1–2 business days for Belgium and Germany, and 5–8 business days for other EU countries. These delivery estimates are separate from order processing and may vary due to carrier delays.

The current shipping policy offers free delivery to Belgium and Germany. For other EU countries, delivery is €9.95 for orders below €150 and free for orders of €150 or more. Review the shipping policy and the delivery charge shown at checkout before ordering.

Once your order is dispatched, you will receive a confirmation email with a tracking number. If you need help with an existing order, use our contact form.

Please consult our returns and refund policy for the return period, conditions, costs and contact details before sending an item back.

Warranty details can vary between products. Check the cover stated on your product page and visit Warranty Support if you need assistance.

Please contact us with your order number and the change you would like to request.